Shipping and Delivery Terms
Essencialshop works with the following shipping methods:
1. International Shipping Products
1.1. Purchase policy
All products available at Essencialshop are shipped directly from our suppliers abroad (Switzerland, United States and China) to the address provided at the time of purchase, and delivery takes from 10 to 35 business days. (on average after the product is posted) depending on the location, the product is shipped within 7 business days after payment confirmation in our system.
Orders placed via bank slip take 1 to 5 days for payment confirmation in our system.
We guarantee a tracking code so the customer can follow the progress of the delivery of their order.
Attention: In certain cases, this delivery period may be extended by a few more business days, due to delays, strikes, recesses, pandemics, periods of high demand at the Post Office, in short, situations that are beyond our control.
The store guarantees the delivery of the order, we are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are posted with insurance against loss and free online tracking, the delivery of your product is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 90 business days of posting, on that date the amount paid will be 100% refunded."
Attention You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, this is completely normal.
1.3. Order Tracking
The products will be sent by the Post Office or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery, Essencialshop undertakes to instruct the customer on how to track the products. The code to access the tracking will be sent to your email as soon as it is available to Essencialshop .
The order tracking code is provided 3 to 9 business days after confirmed payment.
It may take 5 to 10 business days for the tracking code to start showing shipping information on the post office website, counting from the date the code was provided.
2. General Conditions (Attention)
2.1. Care with Addressing Orders
Essencialshop will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no problems with the delivery of your order, please be careful when filling in the address where you wish to receive your order.
2.2. Absent Recipient
Make sure there will be someone at the address to receive your products. The Post Office will make three attempts to deliver products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the Post Office branch closest to the address. In this case, the recipient of the package will need to collect it from the Post Office branch within 7 calendar days. If the recipient of the package does not collect it, according to Post Office rules, the package will be returned to the sender, and the recipient will need to pay a new shipping fee to resend the product.
All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
Essencialshop is not responsible for incorrect or incomplete delivery of the destination address for orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund.
2.4. Taxed and Charged Products
If any shipping fees or taxes are charged, it will be the responsibility of Essencialshop , rest assured, you only pay the value described for the product on our website.
When making a purchase on our website, the customer will agree to the conditions and rules determined here by Essencialshop.
1. International Shipping Products
1.1. Purchase policy
All products available at Essencialshop are shipped directly from our suppliers abroad (Switzerland, United States and China) to the address provided at the time of purchase, and delivery takes from 10 to 35 business days. (on average after the product is posted) depending on the location, the product is shipped within 7 business days after payment confirmation in our system.
Orders placed via bank slip take 1 to 5 days for payment confirmation in our system.
We guarantee a tracking code so the customer can follow the progress of the delivery of their order.
Attention: In certain cases, this delivery period may be extended by a few more business days, due to delays, strikes, recesses, pandemics, periods of high demand at the Post Office, in short, situations that are beyond our control.
The store guarantees the delivery of the order, we are responsible for refunding the full amount paid for products that are lost or misplaced during the delivery process. All products are posted with insurance against loss and free online tracking, the delivery of your product is 100% guaranteed.
1.2. Insured shipping
"If the product is delayed and not delivered within 90 business days of posting, on that date the amount paid will be 100% refunded."
Attention You may receive more than one package, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, this is completely normal.
1.3. Order Tracking
The products will be sent by the Post Office or another carrier, there will always be a Tracking Code that will allow the customer to follow the progress of the delivery, Essencialshop undertakes to instruct the customer on how to track the products. The code to access the tracking will be sent to your email as soon as it is available to Essencialshop .
The order tracking code is provided 3 to 9 business days after confirmed payment.
It may take 5 to 10 business days for the tracking code to start showing shipping information on the post office website, counting from the date the code was provided.
2. General Conditions (Attention)
2.1. Care with Addressing Orders
Essencialshop will arrange for the products to be sent to the address requested by the customer. Therefore, to ensure that there are no problems with the delivery of your order, please be careful when filling in the address where you wish to receive your order.
2.2. Absent Recipient
Make sure there will be someone at the address to receive your products. The Post Office will make three attempts to deliver products. If there is no one at the address to receive the package on any of the attempts, the package will be taken to the Post Office branch closest to the address. In this case, the recipient of the package will need to collect it from the Post Office branch within 7 calendar days. If the recipient of the package does not collect it, according to Post Office rules, the package will be returned to the sender, and the recipient will need to pay a new shipping fee to resend the product.
All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in the event of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.
2.3. Incorrect or Incomplete Address
Essencialshop is not responsible for incorrect or incomplete delivery of the destination address for orders placed in the store. If the address is incorrect or incomplete, according to the Post Office's rules, the package will be returned to the sender and no further delivery attempts will be made to that address.
If delivery is not made due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund.
2.4. Taxed and Charged Products
If any shipping fees or taxes are charged, it will be the responsibility of Essencialshop , rest assured, you only pay the value described for the product on our website.
When making a purchase on our website, the customer will agree to the conditions and rules determined here by Essencialshop.